What should I do if I have a complaint?
We are committed to providing quality advice to our clients. This commitment extends to providing an accessible complaint resolution mechanisms for our clients. If you have any complaint related to the service provided to you, you should take the following steps:
Contact us and tell us about your complaint on +61 3 9621 1000, at firstname.lastname@example.org or in writing to:
The Complaints Manager
Australian Private Capital Advisory Services Pty Ltd
Level 11, 379 Collins Street
Melbourne VIC 3000
We will try to resolve your complaint quickly and fairly. If we cannot reach a satisfactory resolution, you can raise your concerns with the Australian Financial Complaints Authority (AFCA) on 1800 931 678 or in writing to GPO Box 3, Melbourne, Victoria, 3000.
Further information about Australian Private Capital’s Complaints Handling Policy can be located here.