Complaints Handling

What should I do if I have a complaint?

We are committed to providing quality advice to our clients. This commitment extends to providing accessible complaint resolution mechanisms for our clients. If you have any complaint about the service provided to you, you should take the following steps:

  1. Contact your adviser and tell your adviser about your complaint.
  2. If your complaint is not satisfactorily resolved within 7 days please contact Australian Private Capital on +61 3 9621 1000 or put your complaint in writing and send it to us at,

Australian Private Capital
Level 11, 379 Collins Street
Melbourne
AUSTRALIA

We will try and resolve your complaint quickly and fairly.

 

If we cannot reach a satisfactory resolution, you can raise your concerns with the Australian Financial Complaints Authority (AFCA) on 1800 931 678 or in writing to GPO Box 3, Melbourne Vic 3000.

Australian Private Capital is a member of this complaints resolution service. The Australian Securities & Investments Commission (ASIC) also has a free call Info line on 1300 300 630 which you may use to make a complaint or obtain information about your rights.